Utilities (Water & Sewer)

In the event of an emergency involving water, sewer or drainage, please call the Public Works 24-hour phone line at (250) 741-3373.

Sewer & Drainage

The Public Works Department oversees operations related to sewer & drainage, including:

Sewer Treatment
Sewer Main Repair
Lift Station Maintenance
Sewer Main Flushing

Any concerns with plugged sewer services are the responsibility of the property owner. If the service is collapsed on the Town side of the property, Town crews will replace the service to the property line. Any problems with the main are the responsibility of the Town and should be reported to (250) 245-3995.

Water

The Town obtains its water from two sources, Holland Creek and Stocking Lake.
The existing water supply system has the capacity to provide quality drinking water to a population of up to 15,000. Water is a very precious resource, and therefore the Town is taking several measures to encourage citizens to reduce consumption, including:

Implementation of water restrictions during the dry season;
Installation of water meters at all residents and businesses to help determine and repair any leaks in the system and to monitor excess consumption;
Distribution of educational water wise mail-outs to all households;
Implementation of new regulations making low-flow toilets mandatory in all new construction and renovations;
Installation of low-flow toilets in all municipal facilities; and
Undertaking capital upgrades to the water supply system (construction of new covered reservoir)

Documents

Utility Payments

Utility bills are mailed out on a quarterly basis. You may pay in person at City Hall (cheque or Interac); at most financial institutions in Canada with your remittance slip (telephone and Internet banking is also an option for Utility Payments) or by mail; however, please note that post marks are NOT accepted as date of payment.

If you have questions regarding your utility bills, please contact the Financial Services Department at (250) 245-6414, ext 6206.