Monday - Friday 8:30 am - 4:00 pm
In the event of an emergency involving water, sewer or drainage, please contact City Hall at 250-245-6400 or Infrastructure Services at 250-245-6445. If calling after hours, the automated message will direct you to press 5 to alert Town staff. For non-emergency concerns, please leave a voice message at 250-245-6445 and staff will follow up during regular office hours.
If a problem with your sewer service is on the Town side of your property, Town crews will remedy the problem to your property line. Any concerns with plugged sewer services on private property are the responsibility of the property owner.
Problems with the sewer main are the responsibility of the Town and should be reported to 250.245.6445.