Sewer Services

Infrastructure Services is responsible for sewer and drainage operations in Ladysmith, including:

  • Sewer treatment

  • Sewer main repair

  • Lift station maintenance

  • Sewer main flushing

If a sewer issue occurs on the Town’s side of your property, Town crews will address it up to your property line. Issues on private property, such as plugged sewer services, are the responsibility of the property owner.

Sewer main problems are always the responsibility of the Town and should be reported to 250-245-6445.

Emergency and Non-Emergency Sewer, Water, and Drainage Issues

In the event of an emergency involving water, sewer, or drainage, please contact:

  • City Hall: 250-245-6400

  • Infrastructure Services: 250-245-6445

After hours, follow the automated message and press 5 to alert Town staff.

For non-emergency concerns, leave a voicemail at 250-245-6445, and staff will respond during regular office hours.