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Development Application Process Review 2018
The Development Application Review Project which took place Spring 2018 included consultation with the development community through an on-line survey, one-on-one interviews with staff, Council and developers/applicants, and concluded with a Developers’ Forum held on April 12, 2018. The final report from the project is available here.
The report concludes that the Town of Ladysmith, in terms of its process and customer service, is doing a commendable job. The Town is rated highly by the majority of applicants, and in particular rated highly by those who have experience developing in multiple municipalities. However, there are improvements that can be made, and many of those adjustments need to focus on improving the process for less experienced applicants.
The improvements identified by the consulting team considered suggestions from Ladysmith applicants and the development community, as well as best practices, tools and approaches used in other communities.
Our efforts are paying off as Ladysmith has just been named a finalist in the 2019 Open for Business Awards. As a finalist, we have demonstrated our community’s commitment to fostering small business success by adopting open for business best practices.
In 2018, the following best practice process improvements were implemented.
These projects are planned for 2019.